Hotwind Sauna is proud to be a small, local business with over 16 years of experience in the sauna industry, and our warranty is the best in the industry. For your reference, you can download a copy of your Hotwind Sauna warranty here.
Hotwind Sauna Warranty
Please consult with your dealer of purchase and review the owner’s manuals and on-line self helpresources offered at www.Hotwindsaunausa.com before seeking warranty services. Our knowledge baseof troubleshooting tips are available and can answer many of our customer’s most frequentquestions. If the product is not functioning properly after making use of the above resources,please contact Hotwind Sauna USA.
Lifetime limited warranty on wood, electrical parts, heaters and controllers. One year limitedwarranty on stereo.
THIS UNIT IS MEANT FOR INDOOR USE ONLY. WARRANTY IS VOIDED IF HOTWIND INFRARED SAUNA IS PLACED INAN OUTDOOR ENVIRONMENT (WITH THE EXCEPTION OF THE OUTDOOR MODEL).
Limited warranty on Hotwind Sauna USA Infrared Sauna replacement parts. Hotwind Sauna USA warrantsits products to be free of defects in material and workmanship. Parts, which become defectivewithin the warranty period, will be repaired except for damage due to negligence, abuse, misuse,misapplication, unauthorized modifications, improper installation, or normal wear and tear.Lifetime shall for the purpose of this warranty be defined a 7 years.Hotwind Sauna USA will not be responsible for labor incurred in removing, inspecting andreinstalling the warranty parts. Hotwind Sauna USA will not cover any labor costs attributable todisassembly and reassembly of the unit. Hotwind Sauna USA will not be responsible for labor costsof the routine maintenance, adjustments or alterations to the calibration of the electricaldevices.
During the first 30 days after purchase, Hotwind Sauna USA will send a call tag to customer forthe defective part to be returned, and will send customer a replacement part. During days 31through 90 after purchase, customer will return at their expense the defective part to us, and wewill send customer a replacement part. During days 91 after purchase through the balance of thelimited warranty period, customer will pay shipping both ways. During this 91+ day period,customer will be notified of and must remit payment to Hotwind Sauna USA for shipping expenseprior to return of replacement product to customer. When sent to Hotwind Sauna USA, the productmust be accompanied by the sales receipt or other proof of purchase date, as well as the sender’sname, mailing address, daytime telephone number and any other information relating to the sender’sclaim, including Dealer’s name and phone number where sauna purchased. This Warranty applies toHotwind saunas purchased from Hotwind Sauna USA authorized Dealers.
This warranty is extended only to the original purchaser and terminated upon transfer ofownership. This warranty shall not apply to any product or component used in any industrial,rental, club or commercial purpose. This warranty shall not apply to any claims arising from themisuse, neglect, accident, abuse, improper installation, including but not limited to exposure tofire or to excessive heat, and other hazards of nature. Under no circumstances will Hotwind SaunaUSA be liable for any special or consequential damages arising from the use of the product,components, and the parts attached, or installed with it, nor for injury to any person, any claimsfor damages arising from the use, installation or servicing of the product. The purchaser mustestablish, by dated sales slip, invoice or deliver receipt, the date of purchase. All costs forremoving and reinstalling the sauna including the freight charges to and from customer shall be atthe customer’s expense.
Jurisdictional provision: The laws of the State of Illinois control the provisions of thisdocument. By accepting this warranty the buyer subjects itself to the jurisdiction of the laws ofthe State of Illinois and agrees that place of suit shall be in Piatt County, IL, USA.
Hotwind saunas are a natural wood product. As they are exposed to heating and cooling cycles aswell as to humidity, both environmental and human perspiration, the wood will have some minordegree of warping and cracking, as all real wood saunas will. This is natural and does not affectthe function of the sauna, and is in no way an indication of poor quality, and is not a warranty issue.