Policies

Shipping Charges

Saunas are shipped via freight. You can see the actual freight amount you will be charged on each freight item screen and on your order checkout screen.

PLEASE NOTE that all "Free Shipping" specials are available to customers within the continental United States only. Alaska, Hawaii, and international orders are not eligible for Free Shipping. Also, free shipping does not apply to some special areas such as FL keys, New York City area, and other premium cost shipping areas such as, but not limited to, parts of CA, OR, WA.

Payment Methods

We accept Visa, MasterCard, American Express and Discover. Simply follow thru the order process to pay with any of these methods. Your credit card will be charged the date your order is placed, which may differ rom your order ship date.

We do not accept COD orders.

Shipping Times

As a rule, we stock many of the items seen on our website. Therefore, your order will normally ship out within 24 hours of placing your order. Freight items will usually reach you in about 5-7 business days.

Notes about freight items•

  • Saunas require special handling.
  • Saunas will be delivered to you on a semi truck. Your street address must be accessible by semi truck or you will have to make different arrangements with the freight carrier.
  • The freight company will usually call you to arrange a delivery time to bring your freight to you. Much like the phone and cable companies this delivery time is an approximation of their schedule, and can vary.
  • The freight company will only deliver the item to your street address. They will not unload the item from the truck. It is your responsibility to unload the item from the truck and take it into your home.
  • You must have enough manpower available to unload the freight from the truck by hand. The truck driver will not assemble or install any items.
  • Before you sign any documentation, you must inspect your merchandise for correct quantity. We clearly label our saunas with the number of boxes that should be contained on the pallet. Check to make sure that
    you did receive that number of boxes. Also check each shipment for visible damage (crushed, torn, or cut boxes).
  • Any damage or shortage should be noted on the paperwork that the truck driver will ask you to sign. The truck driver should call into the freight company to notify them of the damage or shortage immediately.
  • Once you sign the documentation, the freight is yours. If there is any loss or damage, and you do not note it, we will be unable to replace or repair those items.
  • Once the driver leaves, immediately open the boxes, and check for proper quantity of pieces. Do not delay - we will only be able to replace any missing pieces within 48 hours of your receipt of the item. Do not leave your item in your garage for two or three months, and expect us to replace lost parts.

Expedited service may be available, for an additional charge. Call us if you are in a particular hurry.

In the event that a backorder may occur, we will fill your partial order, then we will send you the remaining items as soon as possible, and at no additional shipping charge to you. We do not charge your credit card for backorder items until they ship.

Damage

When you receive your package, it is imperative that you check it carefully. It is very important that you note any damage, or possible damage to the delivery driver. If you accept a damaged shipment without noting the damage, we may not be able to give you a complete refund.

Please call us as soon as possible, once you see that your product is damaged.

Shipment Tracking.

When you order a sauna you will be emailed tracking information upon shipment, assuming that you provided us with a valid email address. If you did not provide a valid email address with your order, you will have to telephone us for your tracking information.

Returns

Within 30 days of receipt of your shipment, you may return any item in new condition with original packaging and accessories. There will be a 25% restocking fee applied to all returns. You must call us for a Return
Merchandise Authorization (RMA) number. Items sent back without an RMA number will be refused.Items that are returned more than 30 days after delivery, are in unsellable condition, or are missing parts, will be
charged an additional fee, or refused, at our discretion.

All shipping charges are your responsibility. By returning an item, you must pay to have it shipped to our warehouse, plus you must reimburse Hot Wind Sauna for any "Free Shipping" costs incurred in the original
shipment.

Canceling an order after the order has been placed and shipped has the same effect as returning an order.

Price Matching

We want to be the Number One retailer of saunas on the net! We will try our best to keep our prices the lowest you will find. If you find a price lower than our identical product, please send us a email. We will make every effort to meet or beat any competitive price that you find!

Website Errors

As our store contains information from many different sources, it is indeed possible for the occasional typographical error to get by us. We may not be able to honor pricing if placed in error upon our website. If you
order an item with an incorrect price, we will contact you prior to shipping your item, and you can cancel your order at that time if you wish. We sincerely appreciate hearing about any such errors you find, please send all errors to info@hotwindsaunausa.com

Order Agreement

By ordering, you agree that for litigation purposes all transactions take place in Benton County, MN and any litigation will be settled there, you also agree that arbitration shall be attempted prior to any litigation.

Privacy and Security Policy

PRIVACY

We believe your business is no one else's. Your privacy is important to you and to us. So we'll protect the information you share with us. To protect your privacy, Hot Wind Sauna USA follows different principles
in accordance with worldwide practices for customer privacy and data protection. We won’t sell or give away your name, mail address, phone number, email address or any other information to anyone. We’ll
use state-of-the-art security measures to protect your information from unauthorized users.

SECURITY

Hot Wind Sauna USA has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your
data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you're utilizing secure server software SSL, which encrypts your personal information before it's sent over the Internet. SSL is one of the safest encryption technologies available.

Hot Wind Sauna USA strictly protects the security of your personal information and honors your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure,
alteration, or destruction.

WHAT WE DO WITH THE INFORMATION YOU SHARE

When you join us, you provide us with your contact information, including your name and email address. We use this information to send you updates about your order, questionnaires to measure your
satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to
bill you for the product(s) you order at that time. For your convenience, we do save billing information in case you want to order from us again, but we don't use this information again without your permission.